Contact Casino Payments

Questions, corrections, privacy requests, feedback and business enquiries can all be sent through this page. Choose the closest topic in the form so the message can be handled appropriately.

Before You Write: Two Things Worth Knowing

If you’re flagging an out-of-date fee, limit or processing time, you’re doing us a favour — reader reports are checked against current sources, and confirmed corrections are recorded and updated. Tell us the page, the detail you think is wrong, and where you saw the newer information, and we’ll take it from there.

If your issue is with a casino itself — a withheld withdrawal, a closed account, a bonus dispute — we genuinely sympathise, but we’re an independent comparison site with no access to any operator’s systems. Raise it with the casino’s own support first; if that stalls, every GB-licensed operator must name a free Alternative Dispute Resolution service in its terms, and serious licensing concerns can go to the Gambling Commission directly.

Send Us a Message



What Happens to Your Message

Messages submitted through this form are used to handle the selected enquiry. The name, email address and message are handled as described in our privacy notice; the form is not a mailing-list sign-up.

Direct Contact Details

Site operator: XON Media Ltd, 2 Hardman Boulevard, Spinningfields, Manchester, M3 3AQ, United Kingdom.

Choose the right route

  • Correction or out-of-date detail: include the affected URL, disputed statement and current source.
  • Business enquiry: use this for advertising or commercial questions.
  • Privacy or data request: identify the data or right your request concerns.

If Gambling Is the Problem

We can’t provide gambling support ourselves, but the people who can are free, confidential and available around the clock: the National Gambling Helpline on 0808 8020 133, GamCare’s online chat, and the services listed on our responsible gambling page — including the bank-level gambling blocks that stop deposits at source. If your message to us is really about struggling to stop, please start there instead; they’re far better placed to help than we are.